Frequently Asked Question

                                 Splashtop Account User Guide

1. IT Team will send an invite to create an account in Splashtop.
   Note: Kindly check your spam folder
   
   
   
2. Click ‘Accept this invitation’ button to create an account.
   1. Fill up the necessary information
   2. Create a strong password
   3. Check the Terms of service and Privacy policy
   4. Click the ‘Create’ button
      
      
      
      
3. Check your email to verify your email address.
4. After verifying your email address go back to https://my.splashtop.com/login and log-in your account.
5. After you log-in click the ‘Computer’ tab to set up the 2FA for your account
   
   
   
   
6. Click ‘Get Started’ to set up the 2FA.
   1. Download a Microsoft Authenticator on your mobile device.
7. Click next to scan the QR code using the Microsoft authenticator
   
   
   
   For additional assistance on adding your account on Microsoft Authenticator refer to this:
   
   
   
   
8. After scanning the QR code, the account will appear on your Microsoft authenticator, click the account to check the 6-digit code.
   
   
   
   
9. Importantly save the 10 Recovery Codes then click ‘Check’ and Next button.
   1. Check the ‘I have printed or saved these codes’
   2. Put in your mobile number as recovery.
      
      
      
      
10. A notification that your 2FA has been enabled will prompt. Click 'OK' to continue.
    
    
    
    
11. After setting up the Authenticator go and click the ‘Computer’ tab and download the ‘Business App’ on your computer that will be used to remote the computer in the office.
    1. If your remote computer is VT issued equipment, kindly ask assistance from the IT team to install the business app.
       
       
       
12. After the installation of ‘Business App’, Login your account you created.
    1. The assigned computer will show on the app.
    2. You can now remote the computer assigned to your account
       
       
       
       
       
       

If in need of assistance create a ticket through https://ch1.viatechnik.com/ so the IT team can assist you further.