Frequently Asked Question

Initial Issue:

To resolve this issue, try the following:

1. Go to the windows search bar and type “apps & features”
2. Select the Apps & features in the result
   
   
   
3. Search and click the Microsoft Photos app and select the Advanced options
   
   
   
   
4. Click the Reset button
   
   
   
   
5. It will reset the app configuration. After that, you can try to open your images again.
   
   
   

If issue still insist create a ticket through https://ch1.viatechnik.com/ so the IT team can assist you further.