Frequently Asked Question

                       Splashtop Business Application User Guide

1. Login your splashtop account at https://my.splashtop.com/login
   
   
   
2. After logging in you will be prompted to enter your authenticator code from your microsoft authenticator app. Enter your 6-digit code, then click 'Submit'
   
   
   
3. Once successful in logging in go to 'Computers' then click the download icon for 'Business App'
   
   
   
4. After that download the installer to your preferred location, then click 'Save'
   
   
   
5. Once downloaded run the installer, then click 'Next'
   
   
   
6. You will be prompted that the installation is completed. Click 'Ok' to proceed to the application.
   
   
   
7. Login to your splashtop account and you will be prompted to enter your 6-digit authentication code again from your Microsoft Authenticator
   
8. After that you are all set and will be able to see the assigned computer for you to remote.
   
   
   
   
   
   

If in need of assistance create a ticket through https://ch1.viatechnik.com/ so the IT team can assist you further.